1033740430 for my reference, ignore -

Gamertag: That Rev Chap

I sent my console to you for repair and have received a refurbished unit back from you. I kept the hard drive so have all the old games, but now when my wife logs in under her profile (Gamertag: Pantherbun) she cannot play the full versions of our Live Arcade games. This is obviously a problem.

The Live Arcade games we have bought are -

Alien Hominid HD
Assault Heroes
Castlevania: SOTN
Cloning Clyde
Contra
Crystal Quest
DOOM
Feeding Frenzy
Frogger
Galaga
Gauntlet
Geometry Wars
Hardwood Hearts
Hexic HD
Jetpac Refuelled
Jewel Quest
Joust
LUMINES LIVE!
Marble Blast Ultra
Mutant Storm Reloaded
PAC-MAN
Robotron: 2084
Scramble
Smash TV
Street Fighter II’ HF
Texas Hold ‘em
Time Pilot
Uno
Wik: Fable of Souls
Worms
Zuma

In addition, we have also purchased extra content for some games. I haven’t yet checked if this works for Oblivion and Viva Pinata as these are not Live Arcade games, but as they were purchased under my Gamertag then I’m worried they won’t work either.

The extra content we have purchased is -

Crystal Quest: Xtreme
LUMINES LIVE!: Advance Challenge Pack, Heavenly Star Pack, Base Pack, VS CPU Pack
Oblivion: Knights of the Nine, Mehrune’s Razor, Shivering Isles, Wizard’s Tower
Viva Pinata: Accessory Pack 1, Accessory Pack 2, Accessory Pack 3, Accessory Pack 4, Accessory Pack 5, Accessory Pack 6

Please let me know how we can get this new 360 working properly as soon as possible. All these were bought under my account but many were for my wife as much as me – and some were more for her.